IT Systems Engineer - IT Network Services

Description:


Overview

McLeod Health is seeking a skilled IT Systems Engineer to join our dynamic IT team. This role is responsible for maintaining and enhancing our IT infrastructure environment, with a focus on both on-premises and cloud-based technologies. The ideal candidate will exhibit a professional image, uphold McLeod’s Service Excellence Standards and Core Values, and provide exceptional customer service to patients, visitors, physicians, and co-workers.

Job Responsibilities

· Customer Service & Professionalism: Maintain a professional image and exhibit excellent customer relations in accordance with McLeod’s Service Excellence Standards and Core Values. Participate in call rotation ensuring 24x7 system availability.

· End User Training: Provide training to end users on software and system functionalities to enhance productivity and system adoption.

· Software Management: Maintain the existing software distribution system, install and test software updates (including Service Packs), and manage an inventory of software and licensing.

· User Collaboration: Meet with end users to achieve goals related to the implementation and optimization of new and existing software.

· Network & Server Administration:

o Administer and support server-based technologies, including Windows, VMware, Unix/Linux, Citrix, and cloud platforms (e.g., AWS, Azure, or Google Cloud).

o Plan for growth in user base and hardware needs, ensuring scalability in both on-premises and cloud environments.

o Monitor and benchmark performance and utilization of all servers, including cloud-based instances, to ensure optimal operation.

· Performance Optimization: Recommend and implement changes to improve user availability and system performance across hybrid IT environments.

· Database Administration:

o Trend growth and performance of databases (e.g., SQL Server) in both on-premises and cloud-hosted environments.

o Address database integrity issues and implement performance tuning.

o Monitor and log database server performance using SQL utilities such as Profiler and Trace.

o Implement and test Point-In-Time recoverability for databases.

· Citrix Environment: Maintain and expand the Citrix environment to support virtual desktop infrastructure and application delivery.

· Disaster Recovery:

o Develop, test, and document backup and recovery procedures for on-premises and cloud-based systems.

o Ensure robust disaster recovery plans are in place to minimize downtime and data loss.

· Cloud Technologies:

o Manage and optimize cloud-based infrastructure, including virtual machines, storage, and networking in platforms like AWS, Azure, or Google Cloud.

o Implement cloud-native solutions to enhance scalability, security, and cost-efficiency.

o Integrate on-premises systems with cloud environments for hybrid deployments.

· Change Management & Security:

o Ensure all changes adhere to McLeod’s change control, security, and risk assessment policies.

o Follow Security Policies and Procedures to safeguard systems and data.

o Adhere to Server Standard Build processes to maintain system consistency and meet security standards.

Qualifications/Training

· Minimum of 3+ years of experience working in a complex virtual server environment supporting over 800 servers running Windows, Linux, SQL Server, Citrix, and Web Servers.

· Hands-on experience with modern backup and recovery processes for both on-premises and cloud environments.

· Proficiency in Storage Area Network (SAN) equipment configuration and management.

· Expertise in Microsoft patching processes to ensure systems are up-to-date and secure.

· Strong knowledge of security processes to enhance server and cloud infrastructure security.

· Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud), including configuration, management, and optimization of cloud resources.

· Familiarity with hybrid IT environments, integrating on-premises infrastructure with cloud solutions.

Licenses/Certifications/Registrations/Education

· Minimum of a Bachelor’s degree from an accredited college or university in Information Management, Computer Science, Business Administration, or a relevant related field.

· Relevant certifications (preferred but not required), such as:

o Microsoft Certified: Azure Administrator Associate or AWS Certified Solutions Architect.

o VMware Certified Professional (VCP).

o Citrix Certified Associate – Virtualization (CCA-V).

o CompTIA Security+ or other security-related certifications.

Requirements:
  Degrees:
    Bachelors Degree