Technical Sales Engineer

Position Summary:

To provide technical sales support to the sales staff for the Company’s digital video products, back office products, speed enforcement and speed awareness products. This position will include, but is not limited to, technical sales support and presentations of designed solutions for customers.

Duties and Responsibilities:

• Interface with (potential) customers via telephone, virtually and/or face-to-face at customers’ sites.
• Maintain professional and friendly relationships with customers.
• Train IT professionals and law enforcement resources in video and speed product functionality, solution architecture, management, and troubleshooting.
• Contribute to team effort by accomplishing relevant tasks as needed.
• Assist sales associates in the development of an IT solution based on customer needs.
• Document all customer calls and contacts by entering a detailed record of such into the Customer Relations Management software.
• Evaluate product and service marketability in terms of customers’ technical and operational needs.
• Maintain an up-to-date understanding of industry trends, technical developments, and competitive offerings that effect target markets.
• Deliver virtual sales presentations, product demonstrations, and trainings via various web conferencing tools.
• Develop, maintain and update virtual sales presentations, product demonstrations, and trainings for both live web conferences and any recorded content events.
• Assist in the development of sales proposals for customers. 
• Assist and Collaborate with Marketing in generating and delivering product information for or at trade shows.
• Recommend new technical products and product modifications or terminations.
• Dress in business professional attire and conduct business in a professional manner in order to maintain the Company’s high standards of professionalism, integrity and reputation for excellence.
• Maintain an up-to-date knowledge of the virtual marketplace, trends within, and the tools best suited for selling products through virtual presentations, and recommend resource investments based on this research.
• Utilize the virtual studio, and included technology, to assist the sales team with the continued growth of customer opportunities via web conferencing presentations.
• Assist with the development of training materials used for customer education, including written technical processes and video training materials.
• Assist marketing with updated product photos, videos, and promotional items to be used for sales presentations and customer outreach efforts.
• Perform on-site and remote installations of video solutions for customers as necessary.
• In coordination with Video Engineering and Technical Support, assist in the resolution of customer issues during installations.  (Level 2 or Level 3 Technical Support)
• Act as a backup support resource in the event that Technical Support Services and Engineering personnel are unavailable to assist with any customer issues.
• Maintain an up-to-date understanding of the sales and production process from pre-sales through post-installation, and recommend improvements to the processes where applicable.
• Other duties as assigned.

Education & Experience:

• Bachelor’s degree in engineering, or computer science. Equivalent job knowledge and experience may be substituted in lieu of degree.
• Three (3) years’ experience selling and marketing an engineered or technical solution.
• Previous experience in technical sales, applications engineering experience with integrated technical solutions, or direct customer technical support solutions.
• Three (3) years’ experience in marketing wired or wireless, network solutions.

Skills:

• Superior interpersonal communication skills and an affinity for working with external customers and internal teams.
• Strong IT administrative background.
• Extensive knowledge of network solutions.
• Capable of creating content on various mediums, including product photos and videos used for marketing, training outlines and videos used for customer education, and written documents outlining technical processes.
• Strong understanding of Windows and Linux architecture and environments.
• Working knowledge of wired and wireless networking.
• Strong adaptive skills, and the ability and desire to keep up with the latest trends in the ever evolving digital technologies.
• Well-developed sales and presentation skills.
• Capable of delivering customer solutions and information via virtual presentations.
• Excellent customer relations skills.
• Ability to work in a team environment and individually as needed.
• Must be self-motivated, detail oriented, organized, and have the ability to work with minimal supervision.
• Exceptional oral and written communications skills.
• Strong Teamwork skills.
• Ability to resolve issues in a timely, accurate and thorough manner.
• Ability to handle multiple projects and tasks.
• Awareness of Solution Selling and ability to pivot accordingly to relative customer’s needs during long sales cycles.

Benefits

• Benefits are available on the first day of employment.
• Company-sponsored life and short-term disability insurance.
• Comprehensive health, dental, and vision insurance.
• Health Savings Account when paired with a high deductible medical plan.
• 401k retirement savings plan with an employer match of up to 4%.
• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
• Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
• Tuition reimbursement for pre-approved courses.
• Climate-controlled work environment.
• Consistent weekday schedules provide exceptional work-life balance.