Job Summary:
We are seeking a skilled and detail-oriented Telecom Engineer to design, implement, and maintain telecommunications systems and infrastructure. You will work with cross-functional teams to ensure seamless voice and video communication services. The ideal candidate has strong technical knowledge of telecom protocols, systems (e.g., VoIP, SIP, MPLS), and hands-on experience with telecom hardware and diagnostic tools specific to telecommunications.
Duties and Responsibilities:
- Design, deploy, and optimize telecom systems including PBX, VoIP, LAN/WAN, fiber.
- Monitor network performance and troubleshoot issues related to call quality, signal integrity, or connectivity.
- Configure and maintain telecom hardware, switches, gateways, and multiplexers.
- Collaborate with vendors, service providers, and internal teams to ensure efficient telecom operations.
- Maintain detailed documentation of system configurations, updates, and procedures.
- Ensure compliance with telecom regulations and company security standards.
- Provide technical support and training for users and internal teams.
- Conduct regular capacity planning and recommend infrastructure upgrades.
Education and Experience:
- Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
- [2–5+] years of experience in telecommunications or network engineering.
- Strong knowledge of telephony systems (e.g., VoIP, SIP, PBX, PRI).
- Experience with telecom monitoring tools and diagnostic utilities.
- Familiarity with industry protocols, such as TCP/IP.
- Excellent analytical and problem-solving skills.
- Strong communication and teamwork abilities.
- Relevant industry certifications are a plus.
Knowledge, Skills and Abilities:
- Experience with cloud-based communication platforms (e.g., Zoom Phone, Microsoft Teams Voice).
- Hands-on knowledge of fiber optic and wireless transmission systems.
- Experience with telecom billing and CRM systems.
Work Environment:
- The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone
Avenu Summary:
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.