UCaaS Solution Engineer

Company Description

101VOICE, a division of IT Management Corporation (ITMC.net), is a California-based leader in cloud communications, specializing in Unified Communications as a Service (UCaaS) for the public sector, education, and enterprise markets. With over 15 years of experience, we provide secure, scalable, and feature-rich VoIP and collaboration solutions tailored to meet the needs of school districts, municipalities, and healthcare organizations.

As a fast-growing and innovation-driven company, we are known for our exceptional service quality, flexible deployments, and deep understanding of compliance and procurement requirements—especially through platforms like CMAS, TIPS, and other Joint Purchasing Agreements (JPAs). Our technologies include voice, messaging, LTE survivability, mass notification integrations, and advanced call analytics.

At 101VOICE, we don’t just sell technology—we use it ourselves, believing in the power of real-world experience to drive innovation. If you’re passionate about UCaaS, customer success, and shaping the future of secure communications, we invite you to join our team.

Job Description

101VOICE is seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre-sales and post-sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands-on experience with VoIP and SIP-based systems, and the ability to clearly articulate complex solutions to both technical and non-technical audiences.

Pre-Sales Engineering & Solution Design:

• Work closely with account executives to understand customer needs and design tailored UCaaS solutions.

• Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.

• Respond to RFPs, RFIs, and assist in technical documentation for proposals.

Deployment & Onboarding Support:

• Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.

• Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.

• Assist in customer training and knowledge transfer.

Customer Advocacy & Post-Sales Engineering:

• Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.

• Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.

• Monitor usage and performance, recommending optimizations for system improvements.

Product & Partner Integration:

• Contribute to the development of new features and integration of third-party solutions (e.g., Singlewire Informacast, Algo Solutions, Cradlepoint ).

• Collaborate with product and engineering teams to validate new capabilities or service enhancements.

• Stay up to date with UCaaS market trends and provide insight into competitor capabilities.

Qualifications

• 3–5+ years of hands-on experience in VoIP, telecom, UCaaS, or system integration roles with direct customer interaction.

• Strong knowledge of SIP, RTP, and STIR/SHAKEN protocols, with the ability to troubleshoot signaling and media issues across diverse environments.

• Experience deploying and supporting cloud-hosted UCaaS platforms and VoIP PBX systems (e.g., Cisco, FreePBX, 101VOICE, 3CX, etc.).

• Familiarity with LTE/4G/5G, particularly in relation to SD-WAN and survivability solutions (e.g., Cradlepoint or similar technologies).

• Working knowledge of Wi-Fi environments (including enterprise-grade access points, SSID configuration, roaming optimization, and VLAN management).

• Ability to diagnose and optimize network performance for voice, including knowledge of firewalls, port forwarding, NAT, DHCP, QoS, and VLANs.

• Previous experience with hardware integration including SIP paging systems, PoE phones, LTE routers, and PA endpoints (e.g., Algo, Bogen, etc.).

• Experience integrating with third-party platforms such as Singlewire Informacast or similar mass notification tools is a plus.

• Ability to conduct live product demos, build proof-of-concept environments, and guide prospects through technical discovery and solution design.

• Familiarity with basic scripting or automation (Bash, Python, API integrations) is a plus, especially for onboarding and device provisioning.

• Excellent verbal and written communication skills, including the ability to explain complex technical topics to both engineers and business users.

• Ability to work independently and cross-functionally, supporting multiple projects simultaneously in a fast-paced environment.

• Certifications in relevant technologies (e.g., Cradlepoint Certified Engineer, Cisco CCNA/Collab, CompTIA Network+, VoIP-focused certs) are highly desirable.

Additional Information

• Role Classification:
  While this position is titled Senior Solution Engineer, the scope and expectations align closely with a Director-level role. You will be expected to contribute to product strategy, customer engagement, and technical leadership across the UCaaS division.

• Travel Requirements:
  3-4 times a quorter travel may be required for customer meetings, trade shows, or onsite deployments—primarily within California.

• Work Environment:
  This is a hybrid role based in Santa Clara, CA, with flexibility for remote work depending on project demands.

• Tools & Ecosystem Exposure:
  You will gain hands-on experience with cutting-edge technologies including Cradlepoint, Informacast, Algo Solutions, LTE failover, Wi-Fi optimization, and SIP-based VoIP systems deployed across education, government, and healthcare sectors.

• Certifications & Training:
  101VOICE supports continuous learning and will provide access to training and certifications relevant to your role, including Cradlepoint Certified Engineer, Cisco, and other UCaaS-related programs.

• Growth Opportunities:
  This role has a clear path toward advancement into product management, technical leadership, or director-level positions based on performance, innovation, and strategic contributions.

• Internal Tech Adoption ("Drink Our Own Kool-Aid"):
  At 101VOICE, we believe in using the technologies we sell. You will be involved in shaping and using our internal UCaaS stack—helping us test, optimize, and validate what we deliver to customers.

• Commitment to Public Sector Innovation:
  As a systems integrator with deep experience in the public sector, we actively work with procurement vehicles such as CMAS, TIPS, and other JPAs to bring modern communications solutions to schools and government agencies without the burden of complex RFP processes.

Core Competencies:

• Exceptional organizational and multitasking skills.
• Excellent written and verbal communication skills, with a customer-focused mindset.
• Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.

All your information will be kept confidential according to EEO guidelines.